alltrails.freshdesk.comSupport : AllTrails

AllTrails Welcome Login Home Solutions How can we help you today? Enter your search term here... Search Login to submit a new ticket Check ticket status Knowledge base AllTrails Help Account Basics 18 What is AllTrails? How do I create an AllTrails account? What is AllTrails Pro? How do I update my home location? How do I reset my password? See all 18 articles AllTrails Pro 20 What is AllTrails Pro? How do I change my subscription renewal settings for AllTrails Pro? Why is my account not showing up as Pro in the iPhone or Android app? What is Lifeline? How do I create my own custom maps? See all 20 articles iPhone 33 What is AllTrails? What is AllTrails Pro? Why does AllTrails need my phone's location? How do I save battery while recording? How do I update my AllTrails profile? See all 33 articles Android 39 What is AllTrails? What is AllTrails Pro? Why does AllTrails need my phone's location? How do I save battery while recording? How do I update my AllTrails profile? See all 39 articles Trails 13 How do I contribute a new trail to AllTrails? How do I update or change information about a trail? How do I read the AllTrails map layer? What are map layers? What are overlays? See all 13 articles Recordings 12 What is a recording? How do I make a recording? How do I access my recordings? What is a Verified Completed badge and how do I earn one? How do I link my recording to a trail? See all 12 articles Lists 8 How do I add trails to a list? How do I create a new custom list? How do I add a trail to my completed list? How do I access my lists? How do I rename a custom list? See all 8 articles Photos 5 How do I add or change my profile picture? How do I add photos to a trail? How to I delete a photo that I've uploaded to AllTrails? How do I edit my photos? Why do some of my photos not have lat/long data? Creating Custom Maps 9 What is QuickDraw? How do I create my own custom maps? What happened to Map Editor? How do I create a route on only a part of a segment? How do I edit a route on a saved map? See all 9 articles Using AllTrails with your GPS Device 2 How do I export a GPX file from AllTrails? Are map layers and overlays included in GPX exports? Community 4 How do I search for another AllTrails member? How do I follow another AllTrails member? Is it possible to send a direct message to other AllTrails members? How do I delete a follower? Facebook 2 How do I link or unlink my Facebook account? How do I edit which activities are shared to Facebook? MapKit 1 How do I activate my MapKit account? Technical 1 OSM Derivative Database - Derivation Methodology Home Solutions Cookie policy We use cookies to try and give you a better experience in Freshdesk. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy . If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy , unless you choose to disable them altogether through your browser. Help Desk Software by Freshdesk...